✓ Free UK Express & Tracked Delivery Over £70 ✓ Same Day Dispatch ✓ Secure Payments ✓ Excellent Customer Service
ALL YOU NEED TO KNOW ABOUT RECEIVING YOUR PARCEL
If your question isn't answered in this section or you have specific needs, then our Customer Service Team will be able to help you. Please feel free to either email us on sales@Jackson-Sports.com or contact us 028 9023 8572. Operational from 9.15am to 5.00pm, Monday to Saturday (excluding Bank Holidays**). We deliver to UK mainland addresses as well as Scotland, Northern Ireland, and Channel Islands. However please note that delivery services may take longer in some outlying areas. We aim to dispatch all orders on the same day if received by 12.30pm or within 24 hours Monday to Friday (excluding Bank Holidays**), but some orders may take a little bit longer to ship on peak days. We will always let you know when we dispatch your order to keep you well informed (sometimes these emails can go to your junk inbox or spam folder, so it's worth checking there too). If you’re in any doubt at all please contact us, we’ll be more than happy to help!
Royal Mail & Parcelforce Strike Action Update
There are currently no Royal Mail & Parceforce strike days in the calendar for 2023. However the dispute is ongoing and we expect further strike days to be announced soon. Strike action by workers who collect, sort and deliver parcels at Royal Mail and Parcelforce will cause disruption to services on specific dates. Orders despatched the day before and immediately after days of strike action will be delayed in reaching their end destination. Therefore, our estimated delivery times will be affected from the day before strikes take place and will remain suspended until services return to normal. Collections will resume on the next working day after a strike.
Wednesday 14 December (Royal Mail & Parcelforce orders will be despatched on Friday 16)* Thursday 15 December (Royal Mail & Parcelforce orders will be despatched on Friday 16)* Friday 23 December (Royal Mail & Parcelforce orders will be despatched on Tuesday 27)*
* Order as early as possible in advance of the strike dates to avoid disappointment.
Where possible we encourage you to use our DHL Express Delivery Options to get the fastest possible delivery. DHL Express services are working usual.
We are doing everything in our power to ensure our 5-star service is maintained.
Thank you to all our valued customers for your support!
Jackson Sports Team
Brexit & Deliveries
No extra fees or custom charges on any order.
All our UK customers will continue to receive great selection of outdoor clothing, footwear and equipment as well as the most convenient delivery options when shopping online with Jackson Sports. Have a look at our Brexit FAQ Page.
FREE EXPRESS & TRACKED UK DELIVERY ON ALL ORDERS OVER £70!
- ORDER BEFORE 12.30PM FOR SAME-DAY DISPATCH -
Shipping costs are calculated automatically in your basket - Simply add item(s) to your basket and select the required delivery method from a drop-down menu by selecting [Fast Shipping Options]. All available delivery methods will be also displayed at checkout before you confirm your order.
SHIPPING GUIDE
Available shipping methods are listed below with estimated delivery times, charges and other relevant information.
Strike Action Update: Please note that Royal Mail & Parcelforce services may experience delays due to strike actions, so if you do choose these delivery options, please bear in mind that your order may take longer to arrive than we would normally expect. Where possible we always encourage our customers to use DHL Express services to get the fastest possible delivery and avoid disappointed.
Collect In Store (from 1 hour): FREE
We offer the Collect In Store delivery option for ALL items in our store located in Belfast, UK.
Items up to £30
£2.95 – Fast Standard Delivery: We offer Fast postage via Royal Mail 48 which typically delivers within 2 working days (Mon-Sat), with a small minority within 3 working days.
£5.95 – Express & Tracked Delivery: We offer Express postage via Parcelforce Express48 which provides guaranteed delivery by close of business within 2 working days (Mon-Sat) although extended delivery times exists for some outlying areas. A signature is required on delivery.
£7.95 – Next Day & Fully Tracked Delivery: We offer Next Day postage via DHL which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. Please note: DHL Express is not available for some Scottish Highland locations, Parcelforce Express may be used instead (Tracked and Signed For Delivery). For Bulky Items (+13lbs) please check below.
Items from £30 to £70
£3.95 – Fast Standard Delivery: We offer Fast postage via Royal Mail 48 which typically delivers within 2 working days (Mon-Sat), with a small minority within 3 working days.
£5.95 – Express & Tracked Delivery: We offer Express postage via Parcelforce Express48 which provides guaranteed delivery by close of business within 2 working days (Mon-Sat) although extended delivery times exists for some outlying areas. A signature is required on delivery.
£7.95 – Next Day & Fully Tracked Delivery: We offer Next Day postage via DHL which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. Please note: DHL Express is not available for some Scottish Highland locations, Parcelforce Express may be used instead (Tracked and Signed For Delivery). For Bulky Items (+13lbs) please check below.
Items Over £70: FREE*
* FREE – Express & Tracked Delivery: We offer Express postage via Parcelforce Express48 which provides guaranteed delivery by close of business within 2 working days (Mon-Sat) although extended delivery times exists for some outlying areas. A signature is required on delivery.
£5.95 – Next Day & Fully Tracked Delivery: We offer Next Day postage via DHL which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. Please note: DHL Express is not available for some Scottish Highland locations, Parcelforce Express may be used instead (Tracked and Signed For Delivery). For Bulky Items (+13lbs) please check below.
Next Day Delivery (+13lbs)
Items Over 13lbs
£10.95 – Next Day & Fully Tracked Delivery: We offer Next Day postage via DHL which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. Please note: DHL Express is not available for some Scottish Highland locations, Parcelforce Express may be used instead (Tracked and Signed For Delivery).
Items Over 26lbs
£15.95 – Next Day & Fully Tracked Delivery: We offer Next Day postage via DHL which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. Please note: DHL Express is not available for some Scottish Highland locations, Parcelforce Express may be used instead (Tracked and Signed For Delivery).
TOP POSTAGE FAQS
24-Hours Dispatch Time. We pack and send orders as quickly as we reasonably can. We will always let you know when we dispatch your order to keep you well informed (sometimes these emails can go to your junk inbox or spam folder, so it's worth checking there too). We normally dispatch ALL our 'In Stock' orders within 24 hours (Monday to Friday excluding Bank Holidays**) as detailed below.
Same-Day Dispatch: Cut Off 12.30pm (Monday to Friday). ALL 'In Stock' orders that are received before 12.30pm will be dispatched the same day. Please note that some payment verification methods can take longer so we recommend you place your order as early as possible to avoid disappointment.
Next-Day Dispatch. Any orders received after 12.30pm or during weekend or Bank Holidays** will be dispatched the following working day. E.g. an order placed on a Friday after 12.30pm for Next Day Delivery will be dispatched on the following working day, usually Monday and delivered on Tuesday.
* Saturday Special Delivery: Cut Off Friday 12.30pm.Temporarily Suspended. This guarantees delivery on the next Saturday morning. Orders for this service must be placed before 12.30pm on the Friday before. Otherwise your order will not be dispatched until the next working day, usually Monday. Please note that some payment verification methods can take longer so we recommend you place your order as early as possible to avoid disappointment.
Collect In Store. The fastest way is to place your order online and collect it from our Store from Monday to Saturday during opening times (excluding Bank Holidays**). Your item will be ready to collect within 1 hour from dispatch time. Please keep this in mind before attempting to collect. If you don’t collect it, we will keep your items for 2 working days before contacting you again.
Approximated Dispatch Times. Dispatch Time are approximate and may be affected, particularly at peak times such as Christmas or Black Friday. Normally we dispatch ALL our 'In Stock' orders within 24 hours (Monday to Friday excluding Bank Holidays**) as detailed above. Please note that some payment verification methods can take longer so we recommend you place your order as early as possible to avoid disappointment./li>
** UK Bank and Public Holidays. UK bank and public holidays might affect our services as couriers don't usually collect on those days. Therefore any orders received during UK bank and public holidays will be dispatched the following working day. 2023-24's UK Bank and Public Holidays: Monday 2 January, Friday 7 April, Monday 10 April, Monday 1 May, Monday 8 May, Monday 29 May, Monday 28 August, Monday 25 December, Tuesday 26 December, and Monday 1 January 2023. We recommend you take this information into consideration and place your order as soon as possible to avoid disappointment.
Estimated delivery times are shown at the checkout. Delivery Times vary depending on where the goods are being sent to and the type of service that has been selected.
Delayed Delivery. Delivery Times may be affected by external factors such as courier operational process or adverse weather conditions. On the rare occasion that a delivery is delayed by the courier, we cannot be held responsible if the circumstances are beyond our control.
Usual Delivery Time. Items will usually be delivered between 8am and 6pm. Monday to Friday.
Specific Time Slot Delivery. Unfortunately, we cannot guarantee delivery times. If you need an order to be delivered within a specific time slot please contact us. There will be additional charges if you require this service.
UK Remote Areas Delivery. Please note that some more remote parts of the UK are more difficult and expensive to reach. We will do all we can to deliver to these areas at the standard charges but price may vary. Next working day / Saturday deliveries cannot be guaranteed. If in doubt, please contact us for more information.
Larger Items Delivery. Smaller items will be posted through your letterbox, but for larger items a card will be left should no-one be there to accept the parcel.
Signature On Delivery. Please note that for some delivery options someone should be available at the delivery address to receive the parcel as a signature on delivery might be required. If someone is not available to receive delivery, then there is no need to worry as our carriers usually try to deliver your items more than once or the parcel may be left with a neighbour, at a local Post Office or returned to the courier’s depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next. Your workplace is often best.
Delivery Address. Please note that once an order has been processed the delivery address for that order cannot be changed. As pointed above, your workplace is often best.
Several Items Dispatch. If you have placed an order for several items we will try to dispatch in one parcel wherever possible to minimise inconvenience. Don't worry you will not be charged for the additional delivery.
Bank and Public Holidays. Bank and public holidays might affect our services as couriers don't usually deliver on those days. Please take this into consideration when placing your order to avoid disappointment.
Available Delivery Options. Available delivery options and their relative charges will be automatically calculated and displayed at the basket page when adding products as well as checkout before you confirm the order.
All UK Free Shipping Options. Our Free shipping options are offered for all UK Orders, including Scotland, Northern Ireland and Channel Islands.
Collect In Store The fastest way is to place your order online and collect it from our Store from Monday to Saturday during opening times (excluding Bank Holidays**). Your item will be ready to collect within 1 hour from dispatch time. Please keep this in mind before attempting to collect. If you don’t collect it, we will keep your items for 2 working days before contacting you again.
Royal Mail Standard 48: avg. 2 Working Days (Mon-Sat) Standard Mail Service which typically delivers within 2 working days (Mon-Sat), with a small minority within 3 working days.
Parcelforce Express48 Tracked & Signed: avg. 2 Working Days (Mon-Sat) Fully Tracked and Signed For Courier Service which provides guaranteed delivery by close of business within 2 working days (Mon-Sat) although extended delivery times exists for some outlying areas. A signature is required on delivery.
DHL Express Tracked & Signed: Next Working Day (Mon-Fri) Fully Tracked and Signed For Courier Service which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. A signature is required on delivery. Note: DHL Express is not available for some Scottish Highland locations, Parcelforce Express may be used instead (Tracked and Signed For Delivery).
Parcelforce Express24 Tracked & Signed: Next Working Day (Mon-Fri)Temporarily Suspended. Fully Tracked and Signed For Courier Service which provides guaranteed delivery by close of business next working day although extended delivery times exists for some outlying areas. A signature is required on delivery. Note: for small items Royal Mail Special Delivery Guaranteed may be used instead (Tracked and Signed For Next Day Delivery).
Parcelforce Special SATURDAY Delivery Tracked & SignedTemporarily Suspended. Fully Tracked and Signed For Courier Service which provides guaranteed delivery the next Saturday morning. Orders for this service must be placed before 12.30pm on the Friday before. Otherwise your order will not be dispatched until the next working day, usually Monday. A signature is required on delivery. Note: If your order was not eligible for this service you would be notified by email or phone of your expected delivery date and your Saturday postage charge refunded.
Remote Areas & Very Large / Valuable Items. We reserve the right to charge more for delivery if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges.
Signature On Delivery. Please note that for some delivery options someone should be available at the delivery address to receive the parcel as a signature on delivery might be required. If someone is not available to receive delivery, then there is no need to worry as our carriers usually try to deliver your items more than once or the parcel may be left with a neighbour, at a local Post Office or returned to the courier’s depot. In either of these cases a card will be left advising you that they have attempted delivery and what to do next. Your workplace is often best.
Delivery Address. Please note that once an order has been processed the delivery address for that order cannot be changed. As pointed above, your workplace is often best.
Several Items Delivery. We try our best to send orders out in one delivery, but sometimes orders are split and sent in two, don't worry you will not be charged for the additional delivery.
Usual Delivery Time. Items will usually be delivered between 8am and 6pm. Monday to Friday.
PO Box and BFPO Delivery. Please note that we do also deliver to BFPO and PO Box addresses.
Bank and Public Holidays. Bank and public holidays might affect our services as couriers don't usually deliver on those days. Please take this into consideration when placing your order to avoid disappointment.
Unfortunately, we may not be able to deliver certain products such as gas, or any knives or bladed items, as well as extra large, heavy and bulky items. We have a weight restriction of 30kg and a size restriction of 1.5m in length and girth combined. If you would like to purchase an item online with any of the above restrictions you will need to choose Collect in Store.
Stock Availability. All items are advertised subject to availability. If we are ever out of stock of an item and cannot supply within a few days we will e-mail or phone you giving the option to cancel your order, wait, or accept an alternative.
Sold Out Items. We are a small retailer, and while we do have a modern platform mistakes can still happen. Inevitably we may therefore occasionally sell out of an item that is still on the website as in stock. If we have sold out of an item we will contact you giving the option to cancel your order, wait, or accept an alternative.
Order Progress Tracking. You are able to monitor the progress of orders by creating and logging into your Jackson Sports online account. As orders pass through our system the order status will change depending on the position in the system. This is not available for Guest Checkout.
Order Progress Emails.You will be notified by email. Once your orders has been confirmed you will receive a Confirmation Email shortly after you will get a Dispatched and Shipped Emails with more details.
At Jackson Sports, our love for mountain sports and water sports drives who we are and what we do. Nothing beats the great outdoors and we want to keep them great for everyone! This means that wherever possible we reduce, reuse and recycle as much packaging as we can that comes into our store. Please help us to eliminate waste and protect our environment by reducing, recycling and reusing our packing.
Place your order online and have it ready for collection within 1 hour in our Store, completely FREE for all orders.
How? Place your order online and select the 'Collect in Store' option at Basket Page / checkout before you confirm the order.
What do I need to bring to collect my order from store? For your protection against fraud we cannot release your order without seeing:
Proof of purchase. A copy of your confirmation email.
Photographic ID. Passport, driving license or national ID card.
Card used to place order.
How long are orders held in store for collection? You will have up to 2 working days to collect your order. We will send you a further reminder by email.
What time can I collect my order from store? You can collect your order any time during store opening hours from Monday to Saturday.
I am unable to collect my order from store. Can someone else collect it for me? For security reasons designed to prevent card fraud and protect customers, only you can collect your order.
