Consumer Rights
Jackson Sports is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights.
Jackson Sports is the trading name of Jackson Sports Ltd
Registered Company Name: Jackson Sports Ltd
Registered Company Numbers: NI45996
Registered Company Address: 70 High Street, Belfast, BT1 2BE
IMPORTANT - Our returns & exchange policy will be affected by the store closure. Exchanges might not be possible due to stock availability – please contact us before purchase if in any doubt about size, colour, or suitability. Please note that all products sold under this closure clearance sale are strictly not eligible for refunds or exchanges under any circumstances. We appreciate your understanding. For more info, please visit our Closure Clearance Sale Page.
Returning items purchased until August 15th 2023: Since we are closing down and holding a final sale, we kindly ask for your support in minimising the need for returns and exchanges for orders placed until August 15th 2023.
Warranties: Rest assured, our dedicated team will continue to assist you with defective products. For any warranty issues, please email us on sales@jackson-sports.com for information. DO NOT RETURN any defective products after August 25th as anything that does not arrive by August 31st will be returned to you.
VAT
VAT Reg no: 251996822
Because we trade in the UK all prices on this site include VAT (Value Added Tax) at 20%. If you are shopping with us from outside the E.U. or a tax-exempt country such as the Channel Islands, then this VAT does not apply. Where appropriate our web site will automatically display prices with the VAT deducted and you will be billed accordingly. Your location can be changed at the top right of the website.
Card Payments, PayPal, Amazon Pay & Security
For orders through our site we accept most major credit cards, debit cards as well as PayPal and Amazon Pay alternative payment methods. Currency conversions are approximate and are automatically updated every 4 hours. All transactions (payments and refunds) are processed in GBP Sterling (£), exchange rates may vary. Any PayPal or Amazon Pay transactions will be subject to their daily conversion rate.
Payments are processed at the time of placing the order. Buy online securely: we are 3D Secure and PCI Level 1 Compliant. More info here.
We can assure you that all your information is kept safe and secure, from your on-line shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process.
For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.
We update our stock daily and if an item is out of stock it will be displayed as such on the site. If there is a problem with availability, we will contact you within 24 hours of the order being made, in which case you have a choice of waiting until it is in stock or a refund.
New Customers: PayPal & Amazon Pay
Please note that making payments with either PayPal or Amazon Pay is free of charge for the buyer.
We may ask new customers to use PayPal or Amazon Pay to pay for their first order. We may also ask for PayPal or Amazon Pay for orders that need to be sent to an alternative billing address (an address other than the card billing address).
Please note that you can still checkout using PayPal even if you do not have a PayPal account or do not want to sign-up for a PayPal account via their 'guest payment' option: Pay with a Bank Account or Credit / Debit Card. If you wish, you can also create a PayPal account as part of the PayPal Guest checkout process - There is no cost for creating a PayPal account; you can also leave your account dormant as long as you want without incurring any fees. More info here.
Alternatively, if you already have an Amazon Account you can also checkout using Amazon Pay option. If you do not have an Amazon Account yet, you can also create one as part of the Amazon Pay checkout process - There is no cost for creating an Amazon Account; you can also leave your account dormant as long as you want without incurring any fees. More info here.
We may e-mail you requesting that you re-order using PayPal or Amazon Pay under these circumstances and will refund any card payment made.
Shipping & Delivery
We normally dispatch all our 'In Stock' orders within 24 hours (Monday to Friday excluding UK Bank Holidays)
All 'In Stock' orders that are received before 12.30pm GMT Mon-Fri will be dispatched the same day. Any orders received after 12.30pm GMT or during weekend or UK Bank Holidays will be dispatched the following working day.Shipping costs are calculated automatically in your basket - Simply add item(s) to your basket and select the required delivery method from a drop-down menu by selecting [Fast Shipping Options]. All available delivery methods will be also displayed at checkout before you confirm your order.
All shipping methods along with estimated delivery times, charges and other relevant information can be found in our Delivery Info Page.
Returns & Refunds
Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff use the gear and we respond to emails quickly in working hours.
We will accept products back for exchange or a full refund as long as products are unused and with original packaging. Please do not remove labels from products.
Return postage is the customer’s responsibility; we do not reimburse postage charges. We recommend that you use an appropriate postal service for the product being returned. Please check our Returns Info Page.
Privacy & Cookies
Jackson Sports is committed to respecting your privacy. In general, you can visit Jackson Sports without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example; We analyse this data for trends and statistics to help us provide you with a better service. See our Privacy Policy Page.
Responsibilities
All of the sports we supply equipment for are activities, which can be hazardous and lead to serious injury. Competent and informed persons, who understand and accept the risks involved, must only use products used in these activities. Training in the proper use of equipment, techniques and safety measures in any of these activities is the responsibility of the user, who must assume responsibility for all risks and damages, which may arise from the use of such equipment.
It is the responsibility of the buyer to ensure that all technical data and instructions provided with the product by the seller, is supplied to the end user.
Disclaimer for site usage and Copyright
Jackson Sports disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
All pictures, material, code, intellectual property and descriptions are the property of Jackson Sports Ltd and BFG Digital. It may not be copied or used without the express permission of these parties.
Work at Height Regulations
If you are purchasing for work or industrial purpose, then you need to be aware of the following:
The Work at Height Regulations 2005 consolidate previous legislation on working at height and will implement European Council Directive 2001/45/EC concerning minimum safety and health requirements for the use of equipment for work at height (the Temporary Work at Height Directive or TWAHD).
The Regulations will apply to all work at height where there is a risk of a fall liable to cause personal injury. They place duties on employers, the self-employed, and any person that controls the work of others to the extent of their control (for example facilities managers or building owners who may contract others to work at height).
The Regulations will not apply to the provision of instruction or leadership in caving or climbing by way of sport, recreation, team building or similar activities.
HSE publish a simple guide to the Regulations. It will also promote the key messages with industry sectors and encourage them to review and develop their own specific guidance and advice for work at height.
Copies of HSE’s simple guide to the Regulations will be available to download at http://www.hse.gov.uk